Privacy Policy

Privacy Policy

At TheSoulJewellery.com E-commerce Website, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website and services, you consent to the practices described herein. We encourage you to read this policy carefully to understand how we handle your information.

1. Personal Information: When you interact with our website, we may collect personally identifiable information such as your name, email address, shipping address, billing information, and phone number.
2. Payment Information: We collect payment information when you make a purchase, which may include credit card details. However, we do not store this information on our servers. It is securely handled by our payment processing partners.
3. Account Information: If you create an account with us, we collect and store the information you provide, such as your username and password.
4. Communication Data: We may collect information from your interactions with our customer support team or through your participation in surveys, contests, or promotions.
5. Website Usage Information: We collect data on how you use our website, including IP addresses, browser type, device information, and access times.
6. Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your preferences and interactions on our website.
7. How We Use Your Information
8. Order Fulfillment: We use your personal and payment information to process your orders, ship products, and provide customer support.
9. Account Management: If you create an account, we use your account information to manage and personalize your account.
10. Communication: We may use your contact information to send you order updates, promotional offers, newsletters, and marketing communications. You can opt-out of these communications at any time.
11. Analytics and Improvements: We analyze website usage data to improve our website, products, and services.
12. Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and conditions.
13. Information Sharing: We do not sell or rent your personal information to third parties. However, we may share your information with:
14. Service Providers: We may share information with trusted third-party service providers who help us with website operations, payment processing, order fulfillment, and marketing.
15. Legal Compliance: We may share information with law enforcement agencies or other third parties when required by law or to protect our rights, privacy, safety, or property.
16. Your Choices: You have the right to:

Access and update your personal information in your account

Opt-out of marketing communications

Delete your account and personal information. Please note that this may limit our ability to provide certain services.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting a prominent notice on our website.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at care@thesouljewellery.com.

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.